13. This thermostat usually displayed a temperature that was within a single degree of our control, though we did notice larger discrepancies for Cortana app on your phone or PC. Learn More. Shop at eBay.com and enjoy Fast & Free shipping on many items! Water heater troubleshooting is as matter of finding the problem by eliminating possible problems. After careful consideration, Johnson Controls has discontinued the GLAS Smart Thermostat (model number SIO2-10000). Page 8: Turn Off System Power Page 9 3. On the thermostat itself (while signing into Cortana), it appears to support 2FA. R is 24-volt power, W is heat, Y is cooling, G is fan, and C is the common side of the 24 volts. Database contains 4 Johnson Controls GLAS Manuals (available for free online viewing or I just sent him a note asking whether the service was patched to fix the problem. The GLAS smart thermostat monitors and reports indoor and outdoor air quality so you can manage and be aware of the air you breathe. or Set the temperature to 74 now result in Cortana replying back "I couldn't find thermostat." Remember, all that the thermostat does is to connect R to W, Y, or G. So twist the R and W wire ends together, turn power back on and the furnace should come on. Learn how to easily install the included C-Wire adapter with GLAS. Hunker may earn compensation through affiliate links in this story. I just temporarily turned off 2FA, signed out of Cortana on the GLAS thermostat, rebooted it (just for good measure), signed back into Cortana on in, and followed the normal steps to get it working. Microsoft unveiled the GLAS smart thermostat along with Johnson Controls last year and now we know more! GLAS is the prettiest smart thermostat we’ve reviewed in some time, but a high price and flawed Cortana implementation means that it’s well short of the best. Calibrate your room temperature. GLAS, the smart thermostat whose claims to fame were its intriguing design and Cortana integration, will be dropping Cortana soon. A user's manual will be necessary to do this, every thermostat is different. Therefore, we will continue Do not connect your thermostat to these high voltage wires. Page 7 110, 120, or 240 volts, you have a high voltage system that is not compatible with the GLAS Thermostat. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Breathe clean air. If there's a Wiring Report or other help message on your thermostat or in the app, follow the troubleshooting steps in . It's working again for me now too as of a few days ago. or While your Self-cleaning Range may have a glass cooktop which is easy to clean and low-maintenance, there’s a few problems that you may run into that are dead easy to troubleshoot with your Ceramic-glass cooktop. Take this time at home and knock out some home improvement tasks! Because some controls are used in common on hot water heat, hot air heat, and … the service to get it working for me. Cortana seems to have lost the ability to control my GLAS thermostat. The new Lux app exemplifies this design philosophy and helps you get the most value out of your Lux smart thermostat. technical support services. You can successfully troubleshoot a thermostat. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary This thread is locked. Use your level or the level displayed on the device to straighten the thermostat and tighten the screws. You will expose the thermostat wire connections. Johnson Controls GLAS Manuals & User Guides User Manuals, Guides and Specifications for your Johnson Controls GLAS Thermostat. Cortana app. The GLAS Smart Thermostat by Johnson Controls is a small box with a piece of glass sticking up out of it. After careful consideration, Johnson Controls has discontinued the GLAS Smart Thermostat (model number SIO2-10000). Give us a call at 1-833-297-4527(GLAS) and our technical team can walk you through it. The GLAS is one of the more accurate models we have tested, earning it an 8 out of 10. If you are hearing a high-pitched sound then check out these possible solutions. Blank Display on Thermostat Problem Resource: The Home Comfort Book: The ultimate guide to creating a comfortable, healthy, long lasting, and efficient home If your house too hot or too cool, your problem could be the thermostat. I've tried signing out of Cortana on the thermostat, removing the device from the "My Devices" section in the Cortana app, rebooting the thermostat, signing back into Cortana on the thermostat, and then setting up the thermostat as a new device from the Why did it initially start malfunctioning? Before you start, download the GLAS app for easy installation. She appears on the display and functions, except for not being able to control the thermostat. There are several thermostats that work with Ring but it requires an external source IFTTT (If This Then That), which allows it to work smartly and keep connected with the thermostat. Shut off power to furnace. It's as if the device is just not registered in Cortana. Lux smart thermostats are designed to be reliable, aesthetically pleasing, easy to operate, economical, and customizable as per your needs. Please don't ask me to create a new Microsoft account and test from there. Pull all of the wires through the back of the GLAS thermostat. If your thermostat won't turn on, you can define and fix the problem on your own. That piece of glass is actually a transparent … Check R to Y and R to G and make sure the cooling and fan come too. It's as if that token validation doesn't carry over - as the 2nd half of the setup occurs on a different device (not the thermostat from which was authenticated). 2FA. By creating an account you agree to the Hunker. Mercury thermostats cannot be calibrated, but need to be level in order to work correctly. Following a list of articles useful in troubleshooting thermostats we include a series of reader questions & answers about troubleshooting room thermostat problems. A digital thermostat can usually be calibrated. technical support services. Hx™ Thermostat Control your York, Coleman, Luxaire, Champion thermostat remotely. Therefore, we will continue There are two temperatures to take into consideration when dealing with a thermostat; set point temperature and room temperature. A malfunctioning digital thermostat can mess with your heating and cooling system, so it’s important to diagnose and fix problems right away. Look for the following problems: It’s in a bad location. fAttaching your GLAS 12. Make sure all connections have good contact and are tight. GLAS will accept commands through Alexa that begin with the wake word, “Alexa,” and one of the following commands: – Set the thermostat to X degrees – Increase thermostat by X degrees – Decrease I can only speculate that perhaps my authentication is only going to be valid for a set number of days. the thermostat just fine from the GLAS app. If the room temperature seems off, check it against another thermometer. R, W, Y, G, C are the most common connections. etc.) It can maintain your set temperature within a few degrees. Read more about it in our full review The thermostat … However, we stand by our products. Check The Thermostat’s Accuracy 1-Week Programmable Thermostat Support 5-2 Day Programmable Thermostat Support Single-stage Programmable Thermostat Support Pro 2000 Horizontal Programmable Thermostat Support T6 Pro Smart Thermostat Support While a smart thermostat cuts short complex methodology or thinking that we use. This process will allow you to check your thermostat to make sure that it may or may not be the problem if you are having any heating or cooling issues. They had it at CES 2018 and its looking more and more amazing! Thanks for your feedback, it helps us improve the site. Remove the cover off the thermostat. It triggers an authentication prompt in the authenticator app you're using (Microsoft Authenticator in my case). However, we stand by our products. I've also tried signing out and removing the device, and then completely factory resetting the GLAS thermostat, updating the software back to the latest version, and then signing back into Cortana and adding the device....  also no luck. Remember, all that the thermostat does is to connect R to W, Y, or G. So twist the R and W wire ends together, turn power back on and the furnace should come on. Then you have to finish setting up the thermostat from the Therefore heating equipment will be running when your set point is above room temperature and cooling equipment will be running when your set point is below room temperature. If there is no wire to C the thermostat is battery powered. Then I went back to my Microsoft Account and re-enabled Loosely attach your GLAS to the wall using the included screws. Calibrating your thermostat can be done easily by a general contractor, air conditioning pros or you can try to do it yourself. You can help protect yourself from scammers by verifying that the contact is a, official Lastly, Cortana is still able to control other devices (Hue Bulbs for example) without issue. The GLAS smart thermostat is the most beautiful smart thermostat to hit the market since Nest shook the industry out of its complacency back in 2011. Page 4 Can’t find what you’re looking for? Microsoft global customer service number. Once the power is off, label and remove the wires from the thermostat. He apparently was able to use the feedback I provided on the Cortana responses (with device info included) to have some change made on On this page, you can find detailed troubleshooting guides for different cases. The new GLAS smart thermostat is one of the first devices with Cortana built in, and it has head-turning looks. If you have two-factor authentication enabled on your Microsoft Account it causes an issue while adding the GLAS thermostat as a device registered with Cortana. Having no power to your thermostat is not only frustrating, it also prevents you from keeping your home the temperature that’s most comfortable for you. official So, let’s quickly take a look at the problems and troubleshooting for a thermostat. Example: I changed the thermostat from "Living room" to "My Test Device." Get great deals on Home Central AC & Heater HVAC Thermostats. A digital thermostat can usually be calibrated. Depending on how the thermostat is set, R will internally connect to W, Y, or G telling the corresponding equipment to come on. Your thermostat will also turn off features like Wi-Fi to preserve battery life before it must turn off completely. Also, I can control Makes me wonder how many GLAS users were affected by this -- all of them? Microsoft Employee and that the phone number is an Oddly enough, Cortana is invokable from the thermostat itself. Take the thermostat out of the equation. to control the thermostat from. We’ve explained the steps to calibrate thermostat properly below. You can help protect yourself from scammers by verifying that the contact is a Most Common Thermostat Problems First signs of problems with a thermostat include drop in performance of the temperature regulating system, and can make you feel too warm or too cold. With nothing changing on my end, commands such as: Set the thermostat to heat or Set the temperature to 74 now result in Cortana replying back "I couldn't find thermostat." I've been corresponding with a Microsoft developer on the issue. I only have one single Microsoft account and I'm using that account on all of the devices / apps I'm attempting Troubleshooting thermostat problems isn’t that difficult. It's really not that hard or complex. Set point is your desired temperature and room temperature is your surrounding space temperature. Protect Yourself From Tech Support Scams The Glas thermostat does support auto change over from cooling to heating automatically. Previously, these commands worked properly. There are several possible reasons why your thermostat may have no power. Control your GLAS smart thermostat from anywhere with the GLAS app We use cookies and other technologies on this website to enhance your user experience. This is where I think the break occurs. Glas Thermostat Review: This Looks Straight Out of Star Trek While this smart thermostat has a futuristic design, we're cool on its other features. Here are some good basic ways to check a thermostat before calling in for some costly professional repairs. Is your furnace or air conditioner not working correctly, the first thing you can do is to troubleshoot the thermostat. If all your equipment is coming on during direct wiring like this, and it wasn't coming on when hooked up to the thermostat, then your thermostat was the problem. Once you find out what the problem is, you can fix it or decide you need to hire a professional. IN THIS ARTICLE The batteries are out Energy saving mode If thermostat Cortana seems to have lost the ability to control my GLAS thermostat. Download GLAS apk 1.2.76 for Android. "I couldn't find temperature." If he answers that, I'll post here. This problem occurs regardless of where I invoke Cortana from (Surface Pro, Invoke Speaker, Cortana Android app, the thermostat itself, etc. To take the thermostat out of the equation you will need to need to do what the thermostat does internally. Mercury thermostats cannot be calibrated, but need to be level in order to work correctly. No luck. If the room temperature seems off, check it against another thermometer. You can follow the question or vote as helpful, but you cannot reply to this thread. Microsoft global customer service number. Plus March is … Check the thermostat temperatures. Even though thermostats run off of only 24 volts, make sure the power is off when touching wires together. Check the connections. I even tried renaming the thermostat to a custom name and asking Cortana to set the temperature using that name. Troubleshooting when a Nest Temperature Sensor isn't in a good spot Troubleshoot strange heating or cooling behavior Troubleshoot thermostat “Failed to connect” Troubleshooting Eco Temperature when your thermostat is on a Although diagnosing the problem may seem like a complicated issue, if you follow the steps below, you’ll be With nothing changing on my end, commands such as: Set the thermostat to heat I'm almost certain this is account specific... but switching accounts isn't an option. Indoors, GLAS provides real Once the power is off, label and remove the wires from the thermostat. Shut off power to furnace. Microsoft Agent or We also have another article concerning thermostat troubleshooting. 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